Mohammedia News

Passport Renewal

The Moroccan passport is as important as any other passport you may possess of another country of residency. If the passport document is about to expire, you will have to renew it before the expiration date. In this article, I will talk about how to renew the Moroccan passport and my experience at the consulate of Morocco in Toronto.

To get any services from the consulate of Morocco in Toronto, first, you must be registered. They call it “immatriculation.” But if you already have registration at another Moroccan consulate, you will only need to fill out the form to transfer your registration, which is free. DO NOT PAY. The form will be provided to you at the consulate front desk.

It seems that all applicants to the consulate of Morocco in Toronto have got to request an appointment before getting any services from the consulate. The appointment must be online at https://rdv.consulat.ma/account/login. Trying to book an appointment by telephoning the consulate of Morocco customer service may not be possible. So, the people who are blind or aren't computer literacy will need to ask a family member for help.

Before starting the process of getting an appointment at https://rdv.consulat.ma/account/login, you will first need to create an account. Creating an account is simple and easy, and it only needs of you to type your email address and a password. Next, you will have to confirm your email address by typing back in the 6-digit code you should receive by email into the activation page of the consulate website. This will also activate your online consulate account.

Once you are logged into your online consulate account, you will see the New Request button. Click it. A pop-up window will show up asking you to select one from the two following options:


1-I confirm my appointment request to the embassy or consular office, of which depends my residential “adress.” (Same as Profile “Adress”)

2-I request an appointment to be attended by another embassy or consular office.


Tick off the first option and confirm. Another window will show up that reads “I confirm my appointment request at: CG of Morocco Toronto” and asks you to confirm again. You click confirm again. I know the first option’s meaning is a little bit confusing to understand because you do not have an appointment request yet, but they are asking you to confirm it. Basically, they meant to say I confirm my request at the embassy or consular office that matches my profile address.

Another page will appear in which you will have to select the beneficiary from a drop-down menu, and then you fill out the form with your personal information and click confirm. The information you just confirmed will be inserted, and you will see a link that says Click Here to Select Services. Click it, read carefully the options, and select which service or services you are requesting an appointment for. In my case, it was the passport renewal.

Among the options that were presented to me, there was only one option that says “Renewal of Biometric Passport for adults over 18 years under guardianship.” If you are renewing your passport like me, do not choose this option instead choose “Passport for adults over 18” and confirm again.

Next, you must upload the following documents:


1- Moroccan passport of the concerned person: this only means a photo of the picture page of your old passport.

2-Resident permit of the person: this only means a photo of a document that proves your residency; for example, the Canadian passport or a work permit, but make sure it is not expired.

3- Proof of address of the interested party dated less than 3 months ago: this only means a government document that is issued in your country of residency and has your name and address; for example, a driver’s license or a phone bill statement that has your name and address and it does not exceed 3 months.

4-ID card CNIE: this only means a photo of your CINE that is not expired.


You will also need two photos, size 35 by 45 millimeters. But if you are not registered, you will need one more photo.

At this point of this process, you only sent a request for getting an appointment, and it is not confirmed yet. You will have to wait until you receive another notification by email inviting you to choose a date and time for your appointment request. Once you receive that and you choose your convenient date and time, you will receive another notification by email that confirms finally your appointment. The email should have a PDF attached document with the name noname.

The PDF Noname is the confirmation of your appointment. If you view it, it will have the name of the consulate; in my case it was Embassy/Consulate General: CG of Morocco Toronto. It also will have an ID, the date and time of the appointment, the beneficiary’s information, a CINE ID, the requested services, and an important notice at the bottom of the page. However, it was missing the address and the phone number of the consulate, which are important information.


My experience:


My appointment was at 11:00 A.M., and I came half an hour before that. I was at 5076 Yonge Street, and I was sure that I was not far from the consulate of Morocco in Toronto. It was a bright sunny day on a Tuesday morning, and many people, mainly from Asia, were filling the street and walking super fast. I just exited the subway, and I knew I had to walk south. For some reason I wrote down wrongly the address. I had written down 1515 Yonge Street, which freaked me out from the moment I read it on my notebook. This means I will be late, and I hate being late for any appointment. I stared for a moment at my own handwriting, trying to remember or recall the right street number of the building of the consulate of Morocco in Toronto, but I couldn’t remember anything. I was sure I got the address from a website on the Internet, but probably it was not the official website. The information was spread on several websites, though, and all were belonging to the government of Morocco. They were confusing.

Time was passing very fast, and I had to do something quick. Suddenly, I rummaged inside my backpack searching for my laptop, hoping the noname PDF document of my consular confirmed appointment would have the address of the consulate, but it did not. It was a bad feeling like when you waited the whole day at the France consulate door in Casablanca to get a visa, but, in the end, it wasn't approved, and no good reason was mentioned to you. You lose your money, period.

I stopped in the middle of the sidewalk, thrust my left hand into my pants pocket, and got hold of my cellphone. While I was thinking to search the consulate of Morocco address on the Internet, I remembered I had received a text message from a cellphone number I called three days ago and got no answer. The text message was very useful, though, as it had the customer service phone numbers of the consulate of Morocco in Toronto—416-223-0900 or 416-222-8701. I called, and the call was very helpful, and I was only five minutes far from the consulate of Morocco building.


The consulate of Morocco in Toronto is located at 5001 Yonge Street, suite 1515, North York, Ontario, M2N 6P6.


I found the building easily, and once I was in front of an elevator in the lobby area, I searched on a computer screen, by the wall, for floor number 15. The letter F was immediately assigned to my request, and one elevator door opened. I entered it, and I did not have to press any other buttons. It was an automatic ride up to the consulate of Morocco in Toronto front door.

At the front door of the consulate of Morocco in Toronto, a security black man was, and he was napping. I stood in front of him and waved at him twice with my left hand, but he didn't see or hear me. Someone from the far inside offices saw me and shouted at him by calling his name. The man woke up in a surprise, said Hi, and tossed in hiding one potato chip he was holding in his right hand that was resting on his desk top.

The security black man of the consulate of Morocco in Toronto does speak very well English but barely understands Arabic. Only a few words. However, he was very knowledgeable about what he was supposed to do. He asked for my ID, which I did not know what ID he was referring to, but I handed out to him my Moroccan passport. He looked at it, opened it at my photo page, and verified the information against what he had on his computer that I could not see. And then he asked me to have a seat while he would carry my passport to one of the officers inside.

The waiting area was empty but clean. It had several black and white chairs. The chairs were like beach chairs, and when you sit in one of them, your knees will move up while your buttocks will sink down in the chair and your back will lean backward to the wall. I just sat on the edge of a chair, leaned my body forward, and kept myself awake and alert because I needed that. There was also a white table that had several magazines, but no one was there to read them, and they were written in French anyway. On the wall was the television playing a Moroccan singer, but the room was empty.

Within a couple of minutes, I heard my name, and quickly, I stood up and went toward the source of the caller’s voice. He was one of the men holding my passport. He was slightly short, around 1.70, but he was polite and respectful. He spoke to me in Arabic and asked me to fill out one page on both sides and another page, but he specified only certain sections of the page. And then he asked me to return to the waiting room and do that.

While I was in the waiting room answering the form questions, a man came in and sat one seat far from me. He mumbled something I could not catch, but later I understood that he came all the way from another English province, and he had not slept since 11pm last night. Suddenly, he started complaining about the consulate, but I told him that he will get all that he came for done by today, and then he can return home and get some sleep. He forced a smile on his face and calmed his nerves quietly.

As soon as I answered all the form questions, I went again to see the man who was in charge of my case, whom I never got his name. I handed the two pages out to him. With careful eye, he scrutinized them from all sides and requested I sign one of them I did forget. It was done on the spot. Before he went to get a printed sheet of paper, he asked me to wait for him by the wooden counter that was separating his desk from the waiting area. It took him no more than a couple of seconds as the printing machine was nearby. When he came back, he asked me to double check if all the printed information was correct. I said to him all was good except the city name was printed three times. He went again and printed another sheet of paper, and it had no mistakes or typos this time.

Next, he gave me two pages to carry and asked me to take them to a lady inside at the last desk whose job seemed to stamp them and process my payment, but he never mentioned her name. Once I walked about five steps toward her desk, she was there. Her office was in a small, bright room that had one window facing, I guess, Yonge Street. She was wearing a greenish dress. She did not smile or say any welcoming message. She had a serious facial expression. I wanted to address her by her name, but I couldn’t. I just informed her that the man over there sent me to give you these documents. I handed the two sheets of paper to her and waited in front of her desk. While she was stamping them, she asked me if I had an appointment. I pondered her question for a brief moment and said yes. Her question was not clear to me because I am already about to pay for the consular service, and if I hadn’t had an appointment, why am I here? But I did not say anything to her. She handed back to me one of the documents but kept the other one. And then she started by saying that the Interac machine sometimes doesn't work. We will try it today, and if it doesn't work, you will have to go and bring me cash. I told her I cannot pay by cash and I only have a debit card. She silenced and wrote on a piece of paper CAD $118.43 and asked me to take it to the security guy without mentioning his name. I did what she told me to do, and the payment went through smoothly. The security guy gave me the Interac customer copy and carried the other copy to her. He asked me to come with him just in case she might need me, but she did not.

On my way out, I again saw the man who worked on my case and asked him when I would be coming back for picking up my passport. He informed me that I will be getting a notification by email. This was my experience and the end of this process of my passport renewal at the consulate of Morocco in Toronto.


Useful information:


-https://rdv.consulat.ma/account/login?ReturnUrl=%2F

-http://www.consulatdumaroc.ca/annonce_en.htm

-cgtoronto@maec.gov.ma or cgwtoronto@gmail.com